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FREE same-day delivery everywhere within the Berlin Ring-Bahn!
FREE same-day delivery everywhere within the Berlin Ring-Bahn!

Customer service

Would like to talk to us, or need help with your order? We got you.



Send us an email

Do not forget to mention your order number in the Subject line. We aim to resolve your enquiry within 24 hours.


Schedule a 15 minutes call with us here, to help us understand your problem.


For urgent enquiries only.
If you have some urgent issues, please call the below number. Kindly note that only use this number for emergencies. Please email us for any order return/refund/complaints to ensure best resolution.

It's important to us that you can contact us at any time. We try our best to provide you top-of-the-class service but we know that life happens. If you have questions, if something's wrong with your order or if your plans for the arrival date have changed, send us an email and we will make sure to address your concern right away. As we said, we want to deliver to you like we'd deliver to a friend. Of course, this also means that we'll appreciate criticism and praise alike.

You can email to us anytime. We're available from Monday to Friday between our
opening hours
from 10:00 - 1800 hrs.

We regularly check our spam folder- so your message won't get lost, don't worry.

We look forward to hearing from you!