How does this work?
The process is very simple. You give us the Drop address, the pickup address and the nature and size of package. You carry on to Add to Cart, schedule a delivery time & date on Checkout, and finish the order.
When we receive your order, our staff goes to pickup your order at the said time & date & bring over to you within the next two hours.
When does Fyppit Deliver?
Fyppit delivers on all days of the week, in different delivery windows. You have to order a delivery atleast 4 hours before the task is required to be done. For urgent deliveries, please see our service I need something RIGHT NOW.
What if I'm not home to give/receive my order?
Ideally, we need to know of any changes before 0900 hrs of the day of pickup & delivery. Once the driver leaves, and once when the order has been picked up, a notification will be sent on your registered email address. In case of non-availability, our Delivery Expert will try reaching either parties on the registered mobile number. It is in practice just like coordinating with a friend.
Can I change my order once it has been placed?
Ofcourse! You can make changes in your order until 0900 hrs of the day of delivery. However, once the order has been dispatched upon which a delivery notification will be sent on your registered email address, no further changes can be made in the order.
Can I cancel my order after delivery?
Cancellation is not possible after accepting delivery. You may reject the order based on quality objections, but you must do that while receiving the order. Once the order has been delivered and accepted by you, we can not take any returns.
Will I be compensated in case of order delay?
In the event of a delay, our delivery team will keep you updated about your delivery. We do not offer any compensations in case of order delay.
How can I pay for my order?
We accept a wide range of payment options for your convenience:
All electronic payment information is kept strictly confidential and with the help of our payment gateway partners of Shopify, your transactions are conducted over secure SSL encryption technology.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. No other hidden charges. Our philosophy is simple - What you see is what you pay!
Is it safe to use my credit/ debit card on Fyppit?
Yes, it is absolutely safe to use your card. Shopify is a very secure platform, and used worldwide for e-commerce solutions. Rest easy, your information is safe. You can find more information on our Privacy Policy.
How do I know the payment status?
It's easy you login to Your Account and view the Payment Status on your order in the My Orders section.
Do I get an invoice for my order?
You will receive an Invoice on delivery of the products.
How does COD (Cash-On-Delivery) work?
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep! We accept both cash & card at the door.
When and how will I get my refund in case of cancellation or product return?
The refund once processed from Fyppit may take up to 7-14 working days to reflect on your Credit Card or Bank Account. There will be no cash refund in such cases.
All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable.
What credit cards do you accept on Card on Delivery?
We accept EC card, Visa, Mastercard on card on delivery payment option via Sum Up.
Why would my package be returned as undeliverable?
We can return packages as undeliverable for the following reasons:
- We could not reach the delivery address despite repeated ringing, email or phone call.
- Failed delivery attempts (i.e. no-one was home to sign for the delivery)
Who can I contact if I have any other questions?
Please email hey@fyppit.com for any other clarifications. We always attempt to reply within 60 minutes.
